Privacy and Cookies
Effective Date: 25 January 2025
Last Updated: 25 January 2025
At The Warren, we are committed to protecting and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, store, and protect your personal information when you use our website or services. Please read this policy carefully. By using our website, you agree to the practices described herein.
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1. Who We Are
The Warren provides private ADHD assessment and treatment services in the UK. We are committed to safeguarding your personal data and ensuring that it is handled in accordance with the UK GDPR and the Data Protection Act 2018.
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If you have any questions about this policy or your personal data, you can contact us at:
Email: admin@TheWNS.co.uk
Phone: 01276 916457
Address: The Warren, Regus, Quatro House, Frimley Road, Frimley, GU16 7ER
2. The Information We Collect
We may collect and process the following categories of personal data:
a. Personal Information You Provide Directly:
Name, date of birth, and contact details (e.g., email address, phone number, postal address).
Medical history and health information relevant to your ADHD assessment or treatment.
Payment details when booking our services.
b. Information Automatically Collected:
When you visit our website, we may automatically collect:
IP address, browser type, operating system, and other technical data.
Information about your usage of our website, such as pages visited and time spent on the site.
c. Cookies and Tracking Technologies:
We use cookies to enhance your experience on our website. For more details, see Section 7: Cookies Policy below.
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3. How We Use Your Information
We use your personal data for the following purposes:
To provide ADHD assessments and treatments.
To manage your bookings and appointments.
To communicate with you regarding our services, including reminders or follow-up care.
To comply with legal or regulatory requirements.
To improve our website and ensure its security.
We will only process your personal data where we have a lawful basis, such as fulfilling a contract with you, complying with legal obligations, or obtaining your explicit consent.
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4. How We Share Your Information
We will never sell or rent your personal data to third parties. However, we may share your data with:
Medical professionals involved in your treatment (with your consent).
Service providers who assist us in delivering our services (e.g., secure payment processors).
Regulatory authorities or law enforcement when required by law.
5. How We Protect Your Information
We implement appropriate technical and organizational measures to ensure your personal data is secure. These include:
Encrypting sensitive information during transmission.
Regularly updating our systems to protect against vulnerabilities.
Limiting access to your personal data to authorized personnel only.
6. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct your information.
Deletion: Request that we delete your personal data (subject to certain legal obligations).
Restriction: Ask us to limit the processing of your data in certain circumstances.
Data Portability: Receive a copy of your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at TheWarrenNeurodiversityService@outlook.com
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7. Cookies Policy
Cookies are small text files stored on your device when you visit our website. We use cookies to:
Improve website functionality and performance.
Analyze website traffic to understand user behavior.
Provide personalized content and services.
Types of Cookies We Use:
Essential Cookies: Necessary for website functionality (e.g., session management).
Analytical Cookies: Help us analyze website usage (e.g., Google Analytics).
Preference Cookies: Save your preferences to enhance user experience.
Managing Cookies:
You can control cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
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8. Retention of Your Data
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Medical records are typically retained for [Insert Retention Period, e.g., 8 years] in accordance with healthcare regulations.
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9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.
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10. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you.
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11. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us at:
Email: admin@TheWNS.co.uk
Phone: 01276 916457
Address: The Warren, Regus, Quatro House, Frimley Road, Frimley, GU16 7ER
Thank you for trusting The Warren. We are committed to protecting your privacy and ensuring your data is handled with the utmost care.